The problems mBox Click
solves
This product was built to solve the recurring operational and development challenges found in real environments like the ones below.
A multi-tenant B2B email management platform that organizes emails received via AWS SES by thread, assignee, and SLA, with rich dashboard analytics. Existing solutions were either not operator-friendly or built in a way that piled up maintenance costs. UNISYS redesigned this into a product that's owned all the way through operations.
Key Features
The core features mBox Click provides. Every feature is delivered in an operable form.
Operations dashboard
Monitor each tenant's email handling on one screen. Provides 20+ metrics including status distribution, daily/hourly/day-of-week trends, domain analysis, top senders, thread/workflow, and size/attachment statistics.
Multi-tenant · Permissions · Audit log
Isolates data per tenant (organization) with built-in role-based access control and an immutable audit log. Authentication is JWT (HS256) + bcrypt with a logout token blacklist.
Unified inbox · Threads · Assignment
Groups incoming mail into threads, manages read/status and priority, and supports assignee routing and bulk actions (status, priority, delete, assign). Attachments are stored securely in S3.
SLA monitoring
Tracks first-response and resolution times to provide SLA compliance status, trends, priority distribution, violation alerts, and team/agent performance in real time.
API keys · Webhooks
Integrate programmatically with issued API keys and deliver events via webhooks. The full spec is available via Swagger (/docs) and ReDoc (/redoc).
Email ingestion pipeline
A Lambda parses raw mail received via AWS SES and loads bodies and attachments into S3 and the database. Spam scoring, request tracing (X-Request-ID), and rate limiting are built in.
Technical Architecture
An overview of the technologies mBox Click runs on.
Frequently Asked Questions
The questions we hear most often when evaluating adoption.