FILE / WORKS-001WORKS · CASE STUDIES

A record of problems solved.

Problems UNISYS has actually solved. Across different industries and technologies, every case aimed to deliver an 'operable result.'

FLOW · CASE-STUDIES6 CASES / 3 STAGES
PROBLEM01SOLUTION02RESULT03PROC · 2024–2026SUCCESS · 6/6
UNISYSSTATUS · ● LIVE
INDEX · 6 CASE STUDIES · 2024 ~ 2026
W-01 · 2025Cloud · DevOps

Cloud Deployment Automation

ProblemECR, EC2, and Docker deployments were manual and scattered, driving up operating costs and outage risk.
SolutionUnified deployment and monitoring through a single desktop console and an automation pipeline.
ResultDeployment time cut 78%, and overnight incident response time more than halved.
AWSDockerCloudflareSwiftUI
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W-02 · 2025SaaS · Email

B2B Email SaaS

ProblemB2B clients with multiple domains couldn't manage sending, receiving, and analytics from a single screen.
SolutionBuilt a SaaS with a multi-tenant data model, a send queue, and per-domain policies.
ResultAverage 1.4 fewer operations staff per client and automated domain reputation measurement.
Next.jsSpring BootMariaDBRedis
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W-03 · 2024Event · Ticketing

Seat Data Platform

ProblemVenue seating was managed only in spreadsheets and floor plans, disconnected from sales and operations systems.
SolutionTurned seating into data and connected it to sales and ticketing systems via a standard interface.
ResultSeat-layout setup for a new event dropped from 12 hours to under 30 minutes.
Next.jsSpring BootMariaDB
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W-04 · 2025Media · Streaming

Live Streaming Platform

ProblemHeavy reliance on external OTT/streaming solutions left operators with little direct control.
SolutionBuilt RTMP ingest, broadcasting, and a monitoring console directly on our own infrastructure.
ResultMonthly broadcasting costs cut 60%, and adding a channel down to under 5 minutes.
RTMPNGINXNode.jsCloudflare
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W-05 · 2026SaaS · Support

Customer Support Console

ProblemSeparate email, chat, and phone channels broke response SLAs and customer context.
SolutionUnified omnichannel into a single queue with automated agent routing and SLAs.
ResultAverage first response from 14 minutes to 4, and a 31% drop in repeat inquiries.
Next.jsFastAPIPostgreSQL
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W-06 · 2025Media · DRM

DRM Microservice

ProblemExternal DRM licensing costs, lack of control, and dependence on external data.
SolutionBuilt a self-hosted DRM and VOD microservice that can be operated in-house.
ResultEliminated external DRM costs and brought 100% of auth and playback-rights policy in-house.
Node.jsFastAPIAWS S3Cloudflare
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