The problems PickQ
solves
This product was built to solve the recurring operational and development challenges found in real environments like the ones below.
An on-site pickup platform for concerts and fan meetings — skip the line and collect goods with GPS check-in, a real-time queue, and secure QR codes. Existing solutions were either not operator-friendly or built in a way that piled up maintenance costs. UNISYS redesigned this into a product that's owned all the way through operations.
Key Features
The core features PickQ provides. Every feature is delivered in an operable form.
Fan pickup experience
Phone-number OTP login, automatic GPS geofence check-in, real-time queue number and estimated wait, call push notifications, and a 5-minute-TTL one-time secure QR — collect goods without standing in line.
Staff on-site processing
Scan a QR to instantly look up and verify an order, call the next customer in the counter queue, and manage exceptions (exchange/refund/sold-out) as issue tickets.
Operator unified control
A single console with KPI dashboards (pickup/waiting/called/no-show/issues), counter control (tile · bar · heatmap), queue and issue boards, staff monitoring, bulk announcements, and unified search.
Real-time sync
WebSocket-based counter queues and APNs push keep customer, staff, and operator screens in sync as one flow.
Security · Role-based access
Signed, TTL, one-time QR tokens, GPS geofencing, and rate limiting, with separate authentication for customers (OTP), staff (PIN/QR), and operators (email).
Multi-event
Run multiple events simultaneously from one system, configuring counters, zones, and geofences per event.
Technical Architecture
An overview of the technologies PickQ runs on.
Frequently Asked Questions
The questions we hear most often when evaluating adoption.